Real Time Solutions - CRM

Welcome
Real Time Solutions
New Mexico Public Education Department (PED)
Page   1
QUOTE #:

Quote Title

Submitted: 04/08/2024

SUBMITTED TO:

Company Name
Street Name
City, State, Zip
Phone

SUBMITTED BY:

Chris Schroeder
CEO
Real Time Solutions
505-830-0414
chris@rtsolutions.com

TABLE OF CONTENTS

Company Profile

4

Company Contacts

6

Core Competencies and Major Services

7

Scope of Work

8

Cost Proposal

10

Cost Breakdown

11

Contact Information

17

Company Profile

Real Time Solutions (RTS) celebrated its twentieth year of providing websites and web applications. We offer proven, powerful systems used across a wide spectrum of commercial, government, non-profit and indigenous markets, encompassing varying levels of complexity and presentation requirements.
THE REAL TIME SOLUTIONS DIFFERENCE
RTS recognizes that each and every project is different in its own right. We take pride in our ability to listen to the customer and provide a product that is operationally sound, meets the goals of the customer and provides an avenue for future enhancements. We have talented graphic designers and technical development programmers on staff to provide top level services and support for our customers.
The company was founded by Steve Schroeder, President, and Lee Jensen, Chief Technology Officer (CTO), both former employees of Sandia National Laboratories. Mr. Schroeder is a graduate of the Anderson School of Management at the University of New Mexico, holding an MBA/MIS and specializing in business computing. Mr. Jensen holds an MS in Computer Science from California State University and specializes in scientific computing. Together they bring over 60 years of IT and software experience to the company.
Real Time Solutions' strength lies in the caliber of its staff, a highly educated, talented, and experienced team. Over 80% of RTS employees hold bachelor's degrees across a broad discipline set, including computer science, marketing, sociology, philosophy, and business. Among the technical staff, over 90% have a bachelor's degree and over 35% have a master's degree in a technical area like computer science.
The breadth of skills available at RTS allows the company to provide customers with innovative and relevant solutions. Each solution pairs stunning graphical interfaces with powerful technology, all followed up by first-class customer support. This powerful combination of design, technology, and support is a key factor in the successes of the company and its customers.
With its outstanding staff, loyal customers, and a mission to provide best-in-class services, RTS is poised as a qualified candidate to provide all the services necessary for a successful project outcome for your organization.
Our Locations:
Albuquerque, New Mexico
San Antonio, Texas
Denver, Colorado

Company Contacts

Real Time Solutions' strength lies in the caliber of its staff, a highly educated, talented, and experienced team.
Steve Schroeder, President & CEO
steve@rtsolutions.com
As CEO of Real Time Solutions, Steve Schroeder oversees assessment and development of projects and lends invaluable expertise in analysis of websites and web applications. Coming out of Sandia National Laboratories, he has extensive experience in formal assessment methodology. Additionally, with 20+ years of experience growing a successful web design and development company, Steve is able to offer great perspective and insight to customers and staff during the analysis and implementation process
Lee Jensen, Chief Technology Officer
lee@rtsolutions.com
With over 25 years of IT experience, Lee Jensen leads the technical staff at Real Time Solutions in producing first-class software that is both innovative and relevant. A former software engineer at Sandia National Laboratories with a Master's degree in computer science, Lee has extensive experience in formal assessment methodology of systems, networks, and applications.
Christopher Schroeder, Chief Operations Officer
chris@rtsolutions.com
As COO and lead designer at Real Time Solutions, Chris Schroeder creates stunning, high-performing websites for numerous high-profile customers and manages the operations. With over 19 years of experience, Chris' eye for design is matched by a keen understanding of usability and functionality required for successful websites. Chris manages the production team at RTS and ensures customers' expectations are met with high quality websites and applications created by the team.

CORE COMPETENCIES AND MAJOR SERVICES

We're passionate about helping other businesses succeed. Our web based solutions are made to improve the way you, your team and your customers communicate. We've worked with hundreds of small businesses and non-profits to improve their online presence.
CORE COMPETENCIES
Graphic Design
  • Website Design
  • Mobile Optimization
  • User Interface Design
  • Marketing Collateral
  • Logo Design
  • Branding
  • Social Media Marketing
  • SEO Marketing
Software Development
  • Analysis/Design
  • Project Management
  • Content Management (CMS)
  • Document Management
  • eCommerce
  • Web-Based GIS Apps
  • Mobile Apps
  • COTS applications
DESIGN & DEVELOPMENT TOOLS:
Graphic Design
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe After Effects
  • Adobe Premier Pro
Software Development
  • C#
  • Java
  • .Net
  • JavaScript
  • .php
  • jQuery
Database & Cloud
  • MS SQL Server
  • MySQL
  • Postgres
  • Oracle
  • SQLite
  • Amazon Cloud Computing

Scope of Work

Background

The administration has prioritized a redesign of the Public Education Department (PED) website, which serves an array of constituents and fulfills a number of needs and functions—and has proven to be an especially critical communications tool as the agency continues to navigate COVID-19 and its impact on schools and families. The PED communications and community engagement teams collaborated to solicit feedback for future design and function of the PED website in order to help inform direction and design of the next iteration of the site.

Mission

To provide a dynamic, user-friendly, integrated, attractive, and branded website that aligns with the PED's strategic plan goals and meets the needs of families, teachers, administrators, media, staff, constituents, and anyone else seeking information and interaction from the PED.

Project Goals

Customer is seeking a quote for the replacement of the PED website. The website replacement will include the following steps:

Goals and requirements

  1. The PED website will serve as the most visible presence and primary communications channel for the agency, especially as it applies to conveying critical information regarding changes concerning COVID-19;
  2. The PED website will serve multiple constituencies within a user-friendly framework that is easy to navigate and prioritizes high-use resources and information;
  3. The PED website will serve as the host site and gateway for critical data microsites (STARS, EngageNM, Vistas, Sharepoint, School Financial Reporting Portal [SB96], etc.);
  4. The PED website will be used by multiple constituencies through linguistically accessible and easy-to-find portals;
  5. Incorporate sitewide search function and SEO;
  6. Differentiated content based on log-in credentials;
  7. Meet accessibility standards (multilingual, ADA compliances).

Navigation

  • Site map specifications for navigation
  • Google Analytics Driven navigation

Design

  • Design for the home page
  • Design for content pages
  • Design for mobile devices

Content Management System (CMS)

  • Provide a recommendation for the CMS that will enable the customer to update the new website easily. RTS currently recommend WordPress.

Content

  • Identify the content for the website based on the site map

Testing

Training

Deployment

  • Upon customer approval launch the website and make live

Hosting, Support, and Maintenance

  • Provide on-going hosting, support, and maintenance for the website

Cost Proposal

New Mexico Statewide Price Agreement #30-00000-23-00080CL hourly rates
Maximum Hourly Rate for all Categories:
$75.00/hr. Junior Level, $95.00/hr. Middle Level, $135.00/hr. Senior Level,
New Mexico Gross Receipts Tax
7.625% GRT

SUMMARY OF COST

Deliverable Description Cost
1 Website Design and Replacement
$60,370.00
2 Annual Website/Application Maintenance Management
$9,840.00
Annually
3 Configure website on Content Delivery Network $5,000.00
4 Customer support based on hours customer sets. 40 hours @$95.00/hr. $3,800.00
Sub Total $79,010.00
NM GRT (7.875%) $6,222.04
Total Cost $85,232.04
Please see details below

Cost Breakdown

Deliverable Number 1: Website design and replacement

Deliverable Name Due Date
Compensation
Website Design and Replacement TBD
$60,370.00
Task Item Sub Tasks Description
Project Management & Reporting 1.1

Contractor will coordinate with procuring agency staff to develop a project plan for moving forward which shall be based on the Agency's final acceptance.

Contractor will provide the project plan to the Procuring Agency.

The project plan will concentrate on milestones for the project which plan shall be used to monitor progress by the contractor to accomplish the deliverable.

The contractor will submit the project plan to the procuring agency for review and approval.

The Contractor Project Manager shall submit bi-weekly project status reports, documenting project progress, meetings, issues, etc. to the Procuring Agency on a date mutually agreed to by both parties.

$7,600.00
Website Specifications 2.1

Meet with Agency Staff and identify the specifications for the website.

Document the website specifications and provide to Agency Staff for review and approval.

The project plan will concentrate on milestones for the project which plan shall be used to monitor progress by the contractor to accomplish the deliverable.

$5,700.00
Graphic Concept for 3.1

Meet with the Agency Staff for design brainstorming session(s).

$11,400.00

DELIVERABLE 2: ANNUAL WEBSITE/APPLICATION MAINTENANCE MANAGEMENT

Real Time Solutions provides Website/Maintenance Management for websites and applications on the Amazon Cloud.
Deliverable Name Due Date
Compensation
Website Design and Replacement TBD
$60,370.00
Task Item Sub Tasks Description
Project Management & Reporting 1.1

Contractor will coordinate with procuring agency staff to develop a project plan for moving forward which shall be based on the Agency's final acceptance.

Contractor will provide the project plan to the Procuring Agency.

The project plan will concentrate on milestones for the project which plan shall be used to monitor progress by the contractor to accomplish the deliverable.

The contractor will submit the project plan to the procuring agency for review and approval.

The Contractor Project Manager shall submit bi-weekly project status reports, documenting project progress, meetings, issues, etc. to the Procuring Agency on a date mutually agreed to by both parties.

$7,600.00
Website Specifications 2.1

Meet with Agency Staff and identify the specifications for the website.

Document the website specifications and provide to Agency Staff for review and approval.

The project plan will concentrate on milestones for the project which plan shall be used to monitor progress by the contractor to accomplish the deliverable.

$5,700.00
Graphic Concept for 3.1

Meet with the Agency Staff for design brainstorming session(s).

$11,400.00

DELIVERABLE 3: CONFIGURE WEBSITE ON CONTENT DELIVERY NETWORK

Real Time Solutions provides the service to configure the website to Amazon's Content Delivery Network called CloudFront. This service caches the website on the Amazon regions and has the benefit of better performance and Security. There is a fee for configuring the website to Cloud Front but no annual fees.
Deliverable Name Due Date
Compensation
Website Design and Replacement TBD
$60,370.00
Task Item Sub Tasks Description
Project Management & Reporting 1.1

Contractor will coordinate with procuring agency staff to develop a project plan for moving forward which shall be based on the Agency's final acceptance.

Contractor will provide the project plan to the Procuring Agency.

The project plan will concentrate on milestones for the project which plan shall be used to monitor progress by the contractor to accomplish the deliverable.

The contractor will submit the project plan to the procuring agency for review and approval.

The Contractor Project Manager shall submit bi-weekly project status reports, documenting project progress, meetings, issues, etc. to the Procuring Agency on a date mutually agreed to by both parties.

$7,600.00
Website Specifications 2.1

Meet with Agency Staff and identify the specifications for the website.

Document the website specifications and provide to Agency Staff for review and approval.

The project plan will concentrate on milestones for the project which plan shall be used to monitor progress by the contractor to accomplish the deliverable.

$5,700.00
Graphic Concept for 3.1

Meet with the Agency Staff for design brainstorming session(s).

$11,400.00

DELIVERABLE 4: CUSTOMER SUPPORT

Real Time Solutions strives to provide excellent customer service by email, phone and online resources. We are available during regular business hours and can also cover support requests in case of an emergency after 5pm or on the weekend.
Business Hours are from 8:00am to 5:00pm MST.
Off Hours are between 5:00pm and 8:00am MST as well as weekends and holidays.
For organizations requiring 24/7/365 support, RTS will be happy to discuss your support needs and provide a quote for a support program designed for you.
Item # 385 On Demand Business Hours 385 On Demand Off Hours 385 24/7/365

Customer will provide a point of contact for requesting support from RTS.

Support Categories

  • Websites
  • Design Changes
  • Additional Training
  • Programming Changes

Types of Requests

Requests can be categorized based on their expected duration:

  • Requests taking less than 2 hours. (Changes requested will be completed within 2 business days.)
  • Requests taking more than 2 hours. (A quote will be provided with cost and schedule before work begins. Upon Customer approval, work will begin.)

Expedited Requests

For requests needing to be expedited as soon as possible, RTS will provide an estimated time of completion and quote. Upon approval, RTS will begin work.

$95.00/hr $115.00/hr TBD

Contact Information

Real Time Solutions
2101 Mountain Road NW Suite A
Albuquerque, NM 87104
505-830-0414
Federal ID#: 46-1718170
CRS ID Number: 03-259-488-007
New Mexico State-Wide Price Agreement
# 90-00000-19-00065BX
Primary Contact:
Steve Schroeder
steve@rtsolutions.com
Sales Contact:
sales@rtsolutions.com
Customer Support Contact:
support@rtsolutions.com
Accounting Contact:
accounting@rtsolutions.com
Certifications & Codes
Certifications:
Small Disadvantaged Business
HUBZONE, August 2006
MBE, Southwest Minority Supplier Development Council
North American Industry Classification System (NAICS):
511210 - Software Publishers
541511 - Custom Computer Programming Services
541512 - Computer Systems Design Services
541513 - Computer Facilities Management Services
541519 - Other Computer Related Services
541613 - Marketing Consulting Services
541618 - Other Management Consulting Services
611420 - Computer Training
Standard Industrial Classification (SIC):
7371 - Computer Programming Services
7372 - Prepackaged Software
7373 - Computer Integrated Systems Design
7374 - Data Processing and Preparation
7376 - Computer Facilities Management
8742 - Management Consulting Services
8748 - Business Consulting, NEC
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