Utility Complaint

The Consumer Relations Division assists consumers with complaints against utilities regulated by the NMPRC. The Division does not act as a private attorney for citizens.

Customer Contact Information

The name on your bill or account

Customer Name

Phone Number

Email Address

Service Address

Street

City

State

Zip

Utility of your Complaint

Utility Name

Account Number

If your complaint involves a termination of service please complete

Is your service currently on?

Yes

If your service is off, when was it turned off?

How much money is the utility requiring to restore service?

If your service is on, do you have a turnoff notice?

Yes

If you are requesting an extension on a turnoff notice,

When can you make the payment:

and how much can you pay

Your Complaint

Complaint - Be sure to indicate specific dates and people you've talked to at the utility about this complaint

Suggested Resolution - What do you think the utility should do to make this situation right?